From Uncertainty to Confidence in the Booking Experience
Some customers were struggling to find and book flights through Stellar’s interface—but the “why” wasn’t clear. With limited resources and time, I led a lightweight user testing program to pinpoint the root causes and validate quick design improvements.
Key Improvements
Prototype Testing in Real Scenarios: Wrote scripts to guide participants through realistic booking scenarios and built a working prototype to test proposed solutions.
Result: Identified key moments of friction, including time-setting controls and unclear navigation labels.
Clarified Navigation and Booking Controls: Improved labels, added guidance icons, and designed toggle interactions with animation to increase clarity and responsiveness.
Result: Users better understood options like “arrive by” vs. “depart at” and felt more confident when adjusting settings.
Persistent Context for Confidence: Redesigned the results screen to carry forward key information entered by users, maintaining continuity and reducing decision anxiety.
Result: Increased user confidence and trust in the results they were seeing.
Project Impact
In just a few rounds of testing, we surfaced actionable insights that clarified key booking interactions. The changes made a measurable difference in how users understood and navigated the experience—leading to a more confident and successful booking journey.